Refunds are not available. Download and install the current release of Amigo Pos 8 to determine whether it is suitable for your business. There is no time limit on the demo version; all peripherals and credit card processing can be tested before purchasing Amigo Pos. The database used in the demo and licensed is identical. If you enter your menu, employees, seating charts, inventory and other information in the demo mode, you can continue to use the same database with Amigo Pos 8 full version.
Technical support is provided via support ticket. Phone support is not included with Amigo Pos. Phone support is not required and generally not recommended, as most issues can be resolved via a support ticket. Phone support can be purchased at a later date if necessary. Note that phone support is generally not helpful for hardware or network related issues, which comprise the bulk of technical support requests. There is no time limit on the evaluation version; all peripherals, devices & Datacap NETePay, ChargeItPro and OpenEdge can be tested before purchasing Amigo Pos 8.
Same version updates with new features and fixes are provided at no additional cost by installing the current release. A new serial number is not required for program updates. A list of new features and fixes is available in back office > help > program updates or at the bottom of the download page. An rss feed that contains new features and fixes is available at http://twitter.com/amigopos.
One major version upgrade is provided free of charge to original purchasers (for example, original version 8 purchasers receive version 9 upgrade free). In general, a major version upgrade is released every 2-3 years.
A printed user manual is not included due to the size of the PDF user manual (currently 1100+ pages). Download the PDF user manual and print only the sections that are relevant to your business.