Processing Credit Card Transactions in Amigo Point of Sale using PCCharge Payment Server

 

 

Select The Payment Type

 

To begin a credit card transaction, press the Settle button on the start screen, select the ticket and press the Credit Card Transaction button on the Settle screen.

 

 

 

Select The Action

 

Depending on the type of processing that is configured in Back Office, the top left button will display either PRE AUTHORIZE or SALE. Press the button to continue.

 

 

 

 

 

 

Swipe The Card

 

Swipe the customer card. If the card is swiped without an error, skip the next three steps and refer to Waiting For The Transaction Results. If the card cannot be swiped, the card number and expiration date must be entered manually, as described below.

 

 

 

 

Enter The Card Number Manually

 

When the customer's card cannot be swiped, the number must be entered manually using the on-screen keypad. Press the Enter Card Number Manually button to display the keypad, enter the card number and press the Continue button.

 

 

 

 

 

 

Select The Expiration Month & Year

 

Press the buttons that correspond to the card's expiration month and year to continue.

 

 

 

 

 

 

Confirm The Transaction Details

 

Verify that the information is correct and press the PROCESS TRANSACTION button. If an error has been made, press the START OVER button to re-enter the information.

 

 

 

 

 

 

 

Waiting For The Transaction Results

 

Amigo Point of Sale will send the transaction request to PCCharge Payment Server. The time remaining before a timeout error occurs is displayed on screen. If using IP processing, the transaction should be completed in under 10 seconds. Dial-up processing can take over 1 minute. If a timeout error occurs, a red error screen will appear. A timeout error most likely indicates that a local network or internet disruption has occurred.

 

 

 

 

 

Completing The Transaction

 
Note that any Pre-Authorized transaction must be captured, even if the gratuity is zero.

 

 

 

 

To add a gratuity, press the ADD GRATUITY button. If the ADD GRATUITY button is not visible, press the down arrow under the transactions button group until the ADD GRATUITY button appears.

 

 

Enter the ticket id using  the on-screen number pad and press the LOOKUP button to continue.

 

 

 

 

Enter the gratuity amount and press the ADD GRATUITY button to complete the transaction.

 

 

 

Starting A New Transaction

 

To settle another ticket, press the CHANGE TICKET button and enter the ticket id using the on-screen keypad. Press the LOOKUP button to retrieve the ticket details.

 

 

 

 

 

 

 

 

Batch Inquiry

 

The current batch status is available by pressing the BATCH button under the OTHER FUNCTIONS button group. View the transactions that are contained in the batch by touching the BATCH button. You may settle the batch by touching the Settle Batch button, although using the PC Charge Auto-Settle utility is preferred.

 

 

 

 

 

 

 

Transaction Inquiry Request

 

The complete transaction history for any ticket can be viewed and printed by pressing the TRANS INQUIRY button and entering the TRoutD. The initial transaction details (Pre Authorize or Sale) as well as any follow-on transactions (Capture, Add Gratuity, Void) will be displayed. Entering an invalid TRoutD will result in an error.

 

 

 

 

 

 

 

 

 

Transaction Inquiry Results

 

The transaction inquiry results are useful for viewing the status of follow-on transactions that result in an error message. This reduces the probability that duplicate transactions are entered.

 

 

 

 

 

 

 

Reports

 

In addition to the Transaction Inquiry, several full-size reports are available to confirm the transactions contained in the current batch. The Credit Card Detail report provides a list of active transactions that will be included in the batch settlement. Transactions are displayed in the order that they were initially processed with both the PCCharge Payment Server TRoutD and the Amigo Point of Sale Ticket ID.

 

The reports are printed to the report printer selected in the PCCharge Payment Server hardware configuration dialog (Setup - Hardware Setup - Printer - Report Printer)

 

 

 

 

 

 

 

Ticket Selection

 

When viewing tickets after pressing the Settle button on the start screen, tickets that have been pre authorized but not yet captured appear with a red button.  Ensure that all pre-authorized transactions have been captured before the End of Day procedure is performed.

 

Any Pre-Authorized transaction that is not captured will not be added to the batch and will become invalid after a period of time determined by the payment processor (generally less than a week).

 

 

 

 

 

 

 

 

Duplicate Transaction Alert

 

When processing a Sale transaction on the same card for the same amount on the same business day, PCCharge Payment Server may return a 'Duplicate Transaction' message to alert the user that a duplicate transaction already exists in the batch.  After confirming that it isn't a duplicate transaction, press the OVERRIDE DUPE button. Otherwise, press the CANCEL button to return to the ticket details.

 

 

 

 

 

 

 

General Transaction Error

 

Any response received from PCCharge Payment Server that indicates an error condition will appear on a red background to alert the user that an error has occurred. review the error description and take appropriate action before retrying the transaction.

 

 

 

 

 

 

 

 

Transaction Canceled By PCCharge Payment Server

 

A special type of error returned by PCCharge Payment Server is the Transaction Canceled error. If a communication error occurs after Amigo Point of Sale has successfully sent a transaction request to PCCharge Payment Server but before Amigo Point of Sale receives a response, a message will appear to instruct the user to run a Credit Card Detail Report to confirm that the transaction has not been processed by PCCharge Payment Server. Print the report and confirm that the Ticket ID does not appear on the list of transactions.

 

Retry the transaction. If a Duplicate Transaction alert is displayed, DO NOT press the override button. Instead, manually enter the PCCharge Payment Server transaction in Back Office | Credit Cards | Transaction Log. Click Add An Entry under the Select An Action List... and enter the transaction details exactly as displayed in the Credit Card Details report. Then, return to the Amigo Point of Sale PCCharge Payment Server interface by selecting the Ticket on the Settle screen and print the signature slip, if required.

 

 

 

 

 

 

 

 

Adding A Record To The Transaction Log

 

Sometimes it may be necessary to manually insert an entry in the transaction log. To manually enter the transaction details,  navigate to Back Office | Credit Cards | Transaction Log. Click Add An Entry under the Select An Action List... and enter the transaction details exactly as displayed in the Credit Card Details report.

 

 

 

 

 

 

 

 

 

 

---

Page url: http://www.amigopos.com/help/html/index.html?processing_cc_transactions.htm