Gift card settings may be configured in Back Office on any terminal. All settings are shared between terminals except the magnetic card reader type, which may be different on each terminal. When a magnetic card reader is not used to read gift cards, the card reader settings may be ignored.

 

 

 

 

 

 

Gift Card Configuration

 

Gift cards with a magnetic strip may contain the data on Track 1, 2 or 3. Your magnetic card reader must be capable of reading the track that is encoded with the card number. For example, a 3-track magnetic card reader is required to read a card where the gift card number if encoded on track 3. Most users choose to encode cards on track 1 or 2. When ordering gift cards, ensure that the gift card number is preceded by a start sentinel and ended with an end sentinel. For example, card number 123456 with a start sentinel ; (semicolon) and end sentinel ? (question mark), will appear as ;123456? when swiped. In Back Office · Program Setup · Peripherals · , enter the value of the track, start sentinel and end sentinel. All gift cards must use the same start and end sentinels to be read properly by a magnetic card reader. In addition, you may also request that the card number is printed on the card so that the card number can be entered manually in case the magnetic stripe becomes damaged or otherwise unreadable.

 

The value initially shown for the expiration date may be changed in Back office - Program Setup - All Settings by selecting Numeric Settings from the drop-down list and entering the number of days that the gift card should be valid next to the Gift Card Days Valid field. This value can be changed for an individual card when selling the gift card, as shown below, or in Back Office - Program Setup - Gift Cards.

 

 

 

 

Gift Card Sales

 

To sell a new (previously unused) gift card, press the gift card button on the start screen and press the NEW GIFT CARD button. Swipe the card or enter the card number manually. Enter the expiration date and initial value of the card. Press the PROCESS button to create the new gift card. You should then continue to the settlement screen to accept payment for the card. Note that a new ticket is started whenever a new gift card is sold. The ticket may be recalled to add additional items or can be settled immediately. If a single customer purchases multiple gift cards and wants to pay for all of them at one time, create the gift cards and then combine the tickets.

 

 

 

 

Press the ADD VALUE button add value to a gift card. Enter the amount to add and press the PROCESS button. Note that a new ticket is started whenever value is added to a gift card.

 

 

 

 

Press the PRINT STATUS button to view a gift card's complete transaction history. The data is sent to the local receipt printer.

 

 

 

 

 

Press the DISABLE CARD button to disable (VOID) a gift card. Disabling a card prevents the card from being used, but the transaction history is retained.

 

 

 

 

To settle a ticket using a gift card, press the SETTLE button, select the ticket to settle and select the GIFT CARD payment type.

 

 

 

 

Swipe the card or enter the gift card number to continue.  Entering the number for a disabled or invalid gift card will generate an error message.

 

 

 

 

Enter the amount to charge. The gift card's value is shown above the on-screen number pad. The amount must be greater than zero, less than or equal to the balance due, and less than or equal to the gift card's current value.

 

 

 

 

 

Confirm the transaction details and press the PROCESS button to complete the transaction.

 

 

 

 

 

Gift Card transactions can be viewed in Back Office · Program Setup · Main Settings · GIFT CARDS by clicking the Transactions tab. The transactions are sorted by gift card number, and transactions can be voided by selecting the transaction and then selecting VOID from the Select an action... drop-down list.

 

 

 

 

 

Gift Card transactions can be viewed in Back Office · Program Setup · Main Settings · GIFT CARDS by clicking the Gift Cards tab.

 

 

 

 

If you are using an external MS SQL Server to manage gift card data for multiple stores, check the box next to Enable and enter the server information.

 

 

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