If an error is made when processing a transaction or adding a gratuity to an existing transactions, several options are available to adjust or void the transaction. Note that Amigo Point Of Sale does not store credit card information. All credit card information is stored (in encrypted form) in the PCCharge Payment Server database. Some mistakes can be corrected in Amigo Point of Sale. Other issues must be corrected by accessing the PCCharge Payment Server GUI (graphical user interface) directly.

 

 

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Issue: Incorrect gratuity amount added to a SALE transaction.

Solution: Open the ticket by entering the TroutD in the Add Gratuity screen again and enter the new gratuity amount. The previous gratuity amount is replaced by the new gratuity amount. Run a PCCharge Payment Server credit card detail report to confirm that the amount is adjusted correctly.

 

Note: This solution is valid only when using SALE/ADD GRATUITY transactions. It is not available when using PRE-AUTHORIZE/CAPTURE.

 

 

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Issue: A transaction has been Pre-Authorized but not captured. The user wants to void the transaction and start over.

Solution: A pre-authorization cannot be voided. The temporary hold placed on the customer's card is removed within a few days.

 

 

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Issue: A transaction must be voided and re-entered after the customer has left and the card is no longer available.

Solution: In PCCharge Payment Server, click on Utilities - Retrieve account number. Note that a signature is required for most credit card transactions. Contact your merchant account provider to determine the correct course of action. This solution should be used sparingly.

 

 

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