Caller ID Configuration & Usage

Initial Setup

You may display incoming call information by utilizing the Whoozit® caller id box, available at http://www.callerid.com (Amigo Point of Sale is not affiliated with callerid.com). Units are available for 1-8 lines and are capable of displaying a callers name and the line number. A single unit will share data with all terminals on the network and the units may be interconnected for an unlimited number of lines. Amigo Point of Sale maintains a record of customers' previous orders so that you will have access to a customer's previous activity while the phone is still ringing.

 

Although only one caller id unit is required for the entire network, the caller id settings must be configured on each POS station. First, install your caller id unit and be sure that all phone lines are securely inserted into the rear of the box, in consecutive order. If the number of lines is less than the maximum capacity, the highest numbered port will remain unused (for example, if you are using a 4-line box but only have 3 phone lines, the RJ11 port labeled Line 4 on the rear of the box is not used). Connect the serial cable from the box to the POS station and connect the AC adapter. If the terminal does not have a fee serial port, obtain a USB to Serial port converter.

 

After logging in as a manager or supervisor, open Back Office · Program Setup · Peripherals · and select Caller Id from the drop-down list. First, check the box next to Enable this device. If the caller id unit is physically connected with an (RS-232 serial cable) to the terminal that you are configuring, select Yes next to Local Device (if the caller id unit is connected to another terminal, you select No). Serial port settings should be copied from the serial port's settings window in the MS Windows Device Manager (default settings are 9600 Baud, 8 Data Bits, No Parity, 1 Stop Bit). If there are multiple terminals on the network, select Yes next to Broadcast Enabled and enter a free network port (the default broadcast port is 6699). Repeat on any additional terminals, setting the value for Local Device to No.

 

Usage

After the caller unit is configured, exit back office and restart Amigo Point of Sale. Call any of the connected lines and a small message window will appear at the bottom of the screen indicating the name and the phone number of the incoming caller. Press the Delivery or Pick Up order type to view a list of the 20 most recent calls.

 

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